Frequently Asked Questions
Here are some answers to the questions we are commonly asked.
We are always interested in your feedback to help improve the services at Auburn Ruth Everuss Aquatic Centre.
Talk to one of our friendly staff members or submit an enquiry via the contact us page.
Frequently Asked Questions Expand all
Do you accept Fitness Passport?
Yes, we do! We have an QR Code at the reception for you to Scan in with your Fitness passport App.
If you're attending a group exercise class (Aqua/Yoga/Pilates or Gym) tap onto Gym.
If you're only using the pool to swim, tap onto the Pool.
Fitness Passport cannot be used for Waterpolo Training or Competitions or any Learn to Swim classes
What concession cards do you accept?
We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon each casual visit to the centre:
- Health Care card;
- Pensioner & Senior card;
- Student card;
- New South Wales card.
Do you have a gym only membership?
We offer a full access centre membership which includes unlimited access to pools, the gym and fitness classes.
Our aquatic only membership includes only access to pools. Group exercise classes are not included.
Can I put my membership on hold/suspension while I'm away?
We can suspend your membership for a fee of $5 per week per member. We require a minimum of 7 days’ notice and a suspension form must be filled out at reception.
Please be aware there is a maximum of 6 weeks suspension per year.
What are the pool temperatures?
- 50 metre outdoor pool - 25 degrees celcius;
- 25 metre indoor pool - 28 degrees celcius;
- Indoor Leisure Pool - 28degrees celcius;
- Outdoor Waterpolo Pool - 26 degrees celcius;
- Program Pool (Warm Pool) - 31 degrees celcius.
I have a multi visit pass, can my friends or family also use it?
No, only one person per visit pass.
What can I wear into the pools?
We only allow the following attire in our pools:
- Only recognised swim wear, made from lycra and nylon is to be worn in the water.
- Only recognised waterproof nappies are to be worn in the water for infant
- Articles of clothing such as street wear, underwear, cut-off jeans, t-shirts, bike pants, leotards, casual wear are strictly prohibited.
What is the payment method for memberships and are there alternate ways to pay?
Memberships are only available on Direct Debit option.
What is your cancellation notice period and are there cancellation fees?
As part of your membership agreement, we require 30 days written notice for any cancellations. You must fill in a cancellation request form at our centre. The cancellation forms are available on request at reception.
There is no cancellation fees. If your cancellation is due to a medical emergency or of a similar nature, please contact management with the details to discuss your options.
